QUALITY

QUALITY is the integrity in delivering what a customer has a legitimate right  to expect in  view of what has promise at the time of agreement  to purchase.

ATTRIBUTES TO QUALITY

• functionality
• reliability
• durabilty
• safety
• serviceability
• aesthetics
• perceive quality

TYPES OF QUALITY

• indifferent quality                   quality that does not notice by customers
• expected quality                    quality that the customers expects and demand
• one dimensional quality          quality that customers expects but does not create an order looser   when  lacking
• exciting quality                      quality that exceeds the customers expectations attracting favorable attentions.

QUALITY AS A SOURCE OF VALUE

• improved reputation
• easier selling
• legal implication
• reduced lead time
• enhanced flexibilty
• improved productivity
• reduced floor requirement 
• reduced cost
• employee pride

PRODUCTIVITY AND QUALITY TOOLS

 1.  flowchart   is a type of diagram that represents an algorithm or process, showing the steps as boxes of various kinds, and their order by connecting these with arrow. 

sample process flow chart