Tuesday, March 27, 2012



Quality management adopts a number of management principles that can be used by top management to guide their organizations towards improved performance. The principles include:                                                          
CUSTOMER FOCUS                                                                                                                                                  
Since the organizations depend on their customers, therefore they should understand current and future customer needs, should meet customer requirements and try to exceed the expectations of customers. An                       organization attains customer focus when all people in the organization know both the internal and external                            customers and also what customer requirements must be met to ensure that both the internal and external                                                        customers are satisfied.                                                                                                                                              
Leaders of an organization establish unity of purpose and direction of it. They should go for creation and maintenance of such an internal environment, in which people can become fully involved in achieving the organization's quality objective.                                                                                                                                

INVOLVEMENT OF PEOPLE                                                                                                                                        

People at all levels of an organization are the essence of it. Their complete involvement enables their abilities tO be used for the benefit of the organization.                                                                                                                 

PROCESS APPROACH                                                                                                                                

The desired result can be achieved when activities and related resources are managed in an organization as process                                                                                                                                                        

SYSTEM MANAGEMENT APPROACH                                                                                                                           

An organization's effectiveness and efficiency in achieving its quality objectives are contributed by identifying understanding and managing all interrelated processes as a system.                                                                     

CONTINUAL IMPROVEMENT                                                                                                                                 

One of the permanent quality objectives of an organization should be the continual improvement of its overall performance                                                                                                                                                  

FACTUAL APPROACH TO DECISION MAKING                                                                           

Effective decisions are always based on the data analysis and information.                                                       

MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS                                                                                                           

Since an organization and its suppliers are interdependent, therefore a mutually beneficial relationship between                   them increases the ability of both to add value.                                                                                                

product quality

     Delivering products with high quality -- defined as “meeting specifications at the lowest     possible cost” as well as “delivering the value a customer derives from a product or                  service”  is a top priority for manufacturers and industrial operations. Quality has many                     aspects and Invensys Operations Management applications have provided integrated             quality management functionality to tens of thousands of companies worldwide.                                  
                                                                                                                                                                                 Key   BENIfits                                                                                                                                        
  • Regulatory adherence and compliance                                                                                    
  • Respond to process variation in real-time                                                                              
  • Productivity and cost of manufacturing improvements                                                        
  • Actionable, real-time quality-related information                                                                                

Key Capabilities                                                                                                                                                          

  • Data monitoring and alarming                                                                                                  
  • Best-in-class enterprise SPC, with database backbone                                                        
  • Advanced, interactive trending and charting                                                                                       
  • Government and regulatory reporting capabilities                                                                                  
  • Historical data collection                                                                                                            
  • Integration with Laboratory Information Management Systems (LIMS)                        

Sunday, March 18, 2012


QUALITY is the integrity in delivering what a customer has a legitimate right  to expect in  view of what has promise at the time of agreement  to purchase.


  • functionality
  • reliability
  • durabilty
  • safety
  • serviceability
  • aesthetics
  • perceive quality

  • indifferent quality                   quality that does not notice by customers
  • expected quality                    quality that the customers expects and demand
  • one dimensional quality          quality that customers expects but does not create an order looser   when  lacking
  • exciting quality                      quality that exceeds the customers expectations attracting favorable attentions.

  • improved reputation
  • easier selling
  • legal implication
  • reduced lead time
  • enhanced flexibilty
  • improved productivity
  • reduced floor requirement 
  • reduced cost
  • employee pride

 1.  flowchart   is a type of diagram that represents an algorithm or process, showing the steps as boxes of various kinds, and their order by connecting these with arrow. 

sample process flow chart