Principles
Quality management adopts a number of management principles that can be used by top management to guide their organizations towards improved performance. The principles include:
CUSTOMER FOCUS
Since the organizations depend on their customers, therefore they should understand current and future customer needs, should meet customer requirements and try to exceed the expectations of customers. An organization attains customer focus when all people in the organization know both the internal and external customers and also what customer requirements must be met to ensure that both the internal and external customers are satisfied.
LEADERSHIP
Leaders of an organization establish unity of purpose and direction of it. They should go for creation and maintenance of such an internal environment, in which people can become fully involved in achieving the organization's quality objective.
INVOLVEMENT OF PEOPLE
People at all levels of an organization are the essence of it. Their complete involvement enables their abilities tO be used for the benefit of the organization.
PROCESS APPROACH
The desired result can be achieved when activities and related resources are managed in an organization as process
SYSTEM MANAGEMENT APPROACH
An organization's effectiveness and efficiency in achieving its quality objectives are contributed by identifying understanding and managing all interrelated processes as a system.
CONTINUAL IMPROVEMENT
One of the permanent quality objectives of an organization should be the continual improvement of its overall performance
FACTUAL APPROACH TO DECISION MAKING
Effective decisions are always based on the data analysis and information.
MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS
Since an organization and its suppliers are interdependent, therefore a mutually beneficial relationship between them increases the ability of both to add value.
